Workplace observation and feedback

Workplace observation and feedback
Professionals receive feedback from supervisors or assessors who observe their performance in their actual work environment.

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How to use in a learning design

To incorporate the 'Workplace Observation and Feedback' learning method into your next design, start by having the learner engage in their regular work tasks while an educator observes them. The educator should take notes on the learner's actions, skills, and areas of strength and improvement. After the observation, schedule a feedback session with the learner to discuss what was observed. Provide specific examples of their performance and offer constructive feedback and guidance on how to enhance their skills. Encourage the learner to reflect on the feedback and create an action plan for improvement. Follow up on their progress during subsequent observations and feedback sessions. Ensure that the feedback provided is timely, specific, and actionable to make the learning experience effective. This method allows for practical application of skills in a real work environment, promoting hands-on learning and continuous improvement. It helps the learner understand how their skills translate into their job performance and provides them with personalized guidance for growth. By incorporating workplace observation and feedback into your design, you ensure a valuable and tailored learning experience for the learner.

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Suitable for

When the aim is to develop practical skills and knowledge that will be directly applicable in a work environment. This assessment method allows students or professionals to observe and analyse real-life workplace situations, providing them with valuable insights and learning opportunities. It can be particularly effective in fields such as business, engineering, healthcare, or teaching, where hands-on experience and interaction with colleagues and clients are crucial for success. By receiving feedback from experienced professionals, learners can gain a deeper understanding of their strengths and weaknesses, enabling them to improve their performance and confidence in real workplace settings.

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Unsuitable for

Workplace observation and feedback may not be suitable for addressing sensitive or personal issues that require a private and confidential setting, such as mental health concerns or personal conflicts. It is also inappropriate to use workplace observation and feedback as a means of punishment or humiliation for employees. Instead, these situations should be handled sensitively and compassionately through private conversations or appropriate support channels.

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Requires / leads from

Workplace observation and feedback can be effective tools for learning and development, but they build on the foundation of a trusting and supportive relationship between the observer and the learner. Before engaging in workplace observation with learners, it is crucial to establish clear expectations, goals, and guidelines for feedback to create a safe and conducive learning environment. Additionally, learners should feel comfortable and encouraged to reflect on their performance and make improvements based on the feedback provided.

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Leads to

Workplace observation and feedback can prepare learners for real-world challenges by offering valuable insights into their performance, strengths, and areas for improvement. It allows learners to develop their skills, increase their understanding of professional expectations, and enhance their overall effectiveness in the workplace. Furthermore, by incorporating feedback from workplace observation, learners can make informed decisions about their career paths and work towards advancing their skills and expertise, ultimately leading to future success and growth in their chosen field.

Details

Typical duration

Learner centricity

High

Delivery compatibility

✓ Face to face
✓ Blended
✓ Hybrid
✓ Online

Technologies required

Learning types

✓ Acquire
✓ Discuss
✓ Collaborate
✓ Investigate
✓ Practice
✓ Produce

Assessed by

Manager

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Workplace observation and feedback

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