You are always supported

Always available support guides to walk you through common steps. AI co-pilot assistant via live chat and human support via calls or email.

What support is available?

When you need support - we have it covered. Coursensu offers AI, documentation, and human support to assist you in any situation. Whether through guides, via co-pilot, or direct human contact, we will help you.

Your feedback is valued and it drives the future of our platform, as we learn from your experiences.
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"Coursensu has quickly become an essential tool in our online course design work"

Andy Jack

Co-Founder, Candle Digital
5 star trustpilot reviewReady Andy's Review
co-pilot discussions can help resolve your questions quickly

Always available co-pilot support

Coursensu’s AI co-pilot is always on hand to answer your questions. It’s been trained on the platform’s features and the principles of learning design, so you can get immediate assistance whenever you need it.

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In-platform advice and support

Throughout the platform, you'll find built-in advice, guidance, and tips—highlighted in helpful orange boxes—that offer insights into how to best use each feature. These tips are grounded in the learning science that powers Coursensu.

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Using the Support guides to help learn a new feature

Support guides

Access in-depth articles that cover everything from getting started to mastering advanced features. Our guides provide step-by-step instructions and walkthroughs for all core functions of the platform.

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Email support

No matter your plan or team size, we're just an email away. Reach out with any questions, feedback, or comments, and we'll respond promptly. Your input is invaluable, and we’re here to support you.

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Call-based support

For those on the Team plan, we offer call-based support, including onboarding sessions, on-going check-ins, and personalised help as needed. We’re committed to staying connected and providing the support you need to succeed.

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Common questions

1. What kind of support is available if I need help while using Coursensu?

Coursensu provides a range of support options, including always-available co-pilot assistance, in-platform advice on features, and step-by-step Support Guides to walk you through key tasks. You can also access email support, and Teams plan users receive personalised call-based support for onboarding and ongoing help.

2. How does the co-pilot support work in Coursensu?

Co-pilot is available to answer your questions, clarify misunderstandings, and provide guidance on learning design at any time. It’s an always-on assistant that helps you navigate the platform and improve your learning designs, making sure you’re supported in real-time as you work.

3. What types of support are available for onboarding and more personalised help?

For Teams plan users, we offer live call-based support, including onboarding sessions, regular check-ins, and ongoing personalised assistance. This ensures that you receive tailored help that meets your specific needs and goals, right from the start of your Coursensu experience.

4. How can I learn how to use all the features in Coursensu?

Our in-platform guidance explains how each feature works and how it can help create a better learning experience. Additionally, our Support Guides section provides detailed articles with step-by-step instructions, complete with images, to guide you through the platform’s most commonly used processes.

5. How do you ensure the support provided is aligned with my learning design needs?

We’re committed to offering expert support based on deep knowledge of learning design. Whether through co-pilot, email support, or live sessions, our support is tailored to help you create high-quality, impactful learning experiences. We continually learn from our users to improve the platform and ensure it meets your evolving needs.

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  • Intuitive, visual collaborative editor for all of your stakeholders.
  • Transform your existing processes into a design system making better use of your time and skills.
  • Team spaces to run projects, ensure quality control and share best practice.
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